New options available for customers to get important information when
they want it and how they want it
PHILADELPHIA–(BUSINESS WIRE)–A new innovative online tool now provides PECO customers greater control
and access to important account information, the way they want it –text,
email or phone. Customers should visit peco.com/alerts,
sign into their account and choose how they would like to receive
information about outages, energy usage, billing, payment and more.
“We are transforming the way we interact with our customers,” said Craig
Adams, PECO president and CEO. “Our customers have told us they want
anytime, anywhere access to important account information, and this new
tool helps us meet our customer’s expectations.”
When customers sign into their online account, they can quickly and
easily set their preferences for several topics:
Outages: Choose to receive a message via text, email or phone, when
power is out in their area, when power is restored in their area, or
when the estimated restoration time for their outage changes.
Billing/Payment: Receive a message when their bill is ready, when a
payment is due, or when their budget billing amount is adjusted.
Usage: An email can be provided when a customer’s electric or natural
gas usage is trending higher than usual.
News and Information: Receive important information on how to save
energy and money, tips on how to safely work around electric and
natural gas facilities, and information about when PECO may be
trimming trees or working in their neighborhood.
In addition to this new tool, PECO has launched a new two-way texting
program for outages. By texting “ADDOUTAGE” to MYPECO (697376),
customers can enroll in the program, report outages and check the status
of their outage through text. To use this service a customer’s mobile
number must be registered with their account.
Earlier this year PECO also launched a suite of new online and mobile
tools to provide customers with enhanced, convenient customer service
The company’s newly enhanced mobile website (PECO Smart Mobile
On-the-Go) provides customers with access to more account information,
expanded options to view and pay their bill, the ability to report an
outage and access to our enhanced outage map. PECO’s new online
interactive outage map provides customers with more information when
service is out, including the cause, if a crew has been dispatched and
the estimated time when service is expected to be restored.
PECO’s new customer preference center, enhanced mobile website and new
online interactive outage map are a just a few of the many new service
enhancements PECO is making to enhance the customer experience.
Based in Philadelphia, PECO is an electric and natural gas utility
subsidiary of Exelon Corporation (NYSE: EXC). PECO serves 1.6
million electric and more than 506,000 natural gas customers in
southeastern Pennsylvania and employs about 2,400 people in the region.
PECO delivered 89.9 billion cubic feet of natural gas and 37.5
billion kilowatt-hours of electricity in 2014. Founded in 1881,
PECO is one of the Greater Philadelphia Region’s most active corporate
citizens, providing leadership, volunteer and financial support to
numerous arts and culture, education, environmental, economic
development and community programs and organizations. For more
information visit PECO.com,
and connect with the company on Facebook
If you are a member of the media and would like to receive PECO news
releases via e-mail please send your e-mail address to PECO.Communication@exeloncorp.com.
Ben Armstrong, 215-841-5555